Frequently Asked Questions
Everything you need to know about your Top Dawg Entertainment order.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 3-5 business days. Once shipped, you will receive a tracking number via email. Please note that limited edition drops and pre-order items may have extended processing times as noted on the product page.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items in their original packaging within 30 days of delivery. Please note that exclusive tour merchandise and 'Final Sale' items are not eligible for return.
Do you offer international shipping?
Yes, we ship TDE gear worldwide. Shipping rates and delivery timelines vary by destination. Customers are responsible for any customs fees, duties, or taxes incurred by their local government.
How do I know what size to order?
Each product page includes a detailed size chart. Most of our apparel fits true to size, but we recommend checking specific measurements for oversized or heavyweight collection items to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
My tracking says 'Delivered' but I haven't received my package. What should I do?
First, check with neighbors or your building manager. If the package is still missing after 24 hours, please contact your local postal carrier to file a claim before reaching out to our support team with your claim number.